Privacy policy.
The personal information I collect and use
The information I collect about you is needed to deliver the services you have asked for, in this case a diagnostic assessment, or to keep you informed about things you might reasonably expect, given our relationship.
That tends to include things like:
Who you are – so I know what to call you.
Where you live - so I can attend the address as required or record it on the assessment report.
Telephone number and email – so I can send you your report and request any information needed.
Background Information – to inform your report.
If you contact me as a parent or carer, information about your children.
As you would expect, I must keep records to comply with the law regarding (for example) criminal activity or fraud.
How I use your personal information
Normally, I use your personal information to:
Deliver the service I have agreed to provide you with - a diagnostic assessment.
Provide you with support, assistance and services in relation to dyslexia and related neurodiverse conditions as appropriate.
To better understand the needs of dyslexic and non-dyslexic people in order to diagnose individuals with dyslexia.
Who I share your personal information with
I do not routinely share your personal data with anyone unless there is a good reason to do so. This might include:
Your child’s school – I will share your information with your child’s school if you have given me permission to do so
Other Third Parties (‘third parties’) – I will share your information with 3rd Parties, such as other professionals, if you have given me permission to do so
As you would expect, I will share personal information with law enforcement or other authorities, if required by applicable law. I will not share your personal information with any other third party.
Information I need vs information that would be helpful to the cause
How long your personal information will be kept
I will hold your personal data for as long as it is needed to allow me to provide you with the service or for the period I am required to retain this information by applicable UK law (currently 6 years after an individual’s 18th birthday or 6 years for an adult).
Reasons I can collect and use your personal information
Rather than bombard you with requests for permissions, I try to limit the data I keep to that required to fulfil my contractual obligations to you and/or the pursuit of our legitimate interest as the lawful basis on which I collect and use your personal data. My legitimate interest is providing you services in relation to dyslexia and other Specific Learning Difficulties including diagnostic assessment.
Where I am privy to special category personal information, for example children’s and criminal information, I will only use such information where applicable and with your explicit consent i.e. include the information in an assessment report.
Transfer of your information out of the European Economic Area
I will not transfer your personal data outside of the United Kingdom or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
Your rights
Under the General Data Protection Regulations, you have several important rights including:
The fair processing of information and transparency over how I use your use personal information
Access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
Requiring me to correct any mistakes in your information which I hold
Requiring the erasure of personal information concerning you in certain situations
Receiving the personal information concerning you which you have provided to me, in a structured, commonly used and machine-readable format and have the right to transmit that data to a third party in certain situations
Objecting at any time to processing or storage of personal information concerning you
Objecting to decisions being taken by automated means which produce legal effects concerning you or significantly affect you
Objecting in certain other situations to my continued storage of your personal information
Restricting my processing or storage of your personal information in certain circumstances
Claiming compensation for damages caused by our breach of any data protection laws
Exercising these rights free of charge
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
Exercising your rights
If you would like to exercise any of the rights outlined above, please:
Email, call or write to me (details of how below)
Let me have enough information to identify you (e.g. name and property details)
Keeping your personal information secure
I have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. I limit access to your personal information to those who have a genuine need to know it and with your express permission.
I will process your information in an authorised manner and subject to a duty of confidentiality.
I also have procedures in place to deal with any suspected data security breach. I will notify you and any applicable regulator of a suspected data security breach, where I am legally required to do so.
How to complain
I hope that I can resolve any query or concern you raise about my use of your information.
If you have a complaint or query, please contact me on telephone number: 07913 820845
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority in the UK.
The supervisory authority in the UK is the Information Commissioner who may be contacted at: https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Changes to this privacy notice
This privacy notice was published on 7th November 2021.
I may change this privacy notice from time to time but the version you have signed will remain applicable to you.